Refund and Returns Policy

Cancellations & Restocking Fees
Cancellations will not be acceptable made after order as it is a custom-made product as per your specifications. If you do not make arrangements of lifting the product due to balance pending payments or logistics then you/ your company will have to pay the balance amount and restocking fee which starts after 7 days of our confirmation to you for product fully packed for logistics The restocking fees will be 14 % of original invoice per day. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.

Namakool will do everything we can, to meet any must-have date, but we cannot guarantee it for circumstances beyond our control. Extra fees may apply under special circumstances..

Refund Policy & Return Policy
‘Namakool’ provides its customers/client s with only strictly quality-controlled goods without exemption according to ‘Namakool’ quality standard. We will follow the specifications as instructed by the customer/client at the time of order. Any changes during the production will be notified and confirmed by the customer/client. We DO NOT accept any returns or refunds for any customized goods at all once the order has been placed or shipped. So you can ask for pictures, video conference or anything that would be possible to show you your followed specifications.
You can make any changes to the garment as long as the sample has not been approved for bulk production or shipped out. We can also make changes after the order has been shipped, but you will have to pay for the shipment and re-shipment of the garment.

No returns of goods or payments are possible once it is sold as it custom made products

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